An auto attendant system (a.k.a. the find-me/follow-me system) is an automated telephone system that functions independently. It has no need for a receptionist since it is already programmed with a welcome message. There are also other features that enable the system to efficiently emulate the call-connecting services of a human operator. With this type of system in place, your calls will be managed in a reliable, yet cost-effective manner. These systems are usually a hosted PBX system. They are great for both small and big businesses alike.
To Get Connected To Multiple Departments
In order to make communication possible throughout all of the company’s different sections, the providers will give them connections to all of the extension phone lines. This will be done in the form of one to four digit multiple extensions. Once in place the incoming calls will be linked to the company’s appropriate personal extensions. This is done through a hosted server.
Find-Me/Follow-Me – An All-Time Tracking Service
Once you have this sophisticated system in place within your office, your employees will never be out of reach of the people who are trying to call them. This is because the calls are attended to by the auto attendant system. It will welcome the callers with a professional greeting that you have installed within the system. Afterwards, callers simply need to follow the directions that they are give in order to be able to reach the right employee. In this fashion, any incoming calls will be automatically rolled into the users’ phone line extension.
A Perfect Option For People Who Are On The Move
Whenever you are traveling or in another branch of the office you more than likely are not going to be able to attend to the incoming calls. However, auto attendants will be able to ensure that your incoming calls are placed in the correct voicemail boxes. Afterwards, a message notification regarding the voice message will be sent to the users’ cell phone number or to another alternative number that you have provided. This allows the user to be able to listen to the message later through their computer’s audio system. In this way you are made very accessible to any incoming calls and thus you never have to worry about missing out on an important business deal again.
Choosing The Right Provider
Today there are a lot of providers who offer hosted PBX systems that feature auto attendant services. It is important for you to identify the right provider who will be able to give you the high quality service that you deserve. Once you have found this type of a provider you will be able to activate the auto attendant service in your workplace. Usually you can use your existing phone number for this but sometimes you will need to get a new phone number.
A Range Of Great Features
Whenever your business has a lot of internal departments with their own telephone extensions, an auto attendant will be able to reduce the burden of manually attending and rerouting each individual call. This is because your callers will be able to use the system that you have configured in order to reach the right person and department. You will be able to obtain an auto attendant system as part of your virtual PBX system. It will then be hosted either at the PBX provider’ facility.
The message recording functionality within these systems will also help your firm provide customized messages to callers. This system also features voicemail, the ability to transfer calls to outside telephone lines, automated directory services and music for whenever someone is placed on hold. These features will enable your employees to never miss their valued customers’ phone calls again.
Affordably Project Your Image As A Flourishing Company
With all of the great features that these auto attendant systems can provide your company with, there are definitely a lot of great benefits too. Since these systems are now becoming a whole lot more affordable than they ever were in the past and they are also now less complex, you will find that they are widely used in business firms and corporate offices throughout the world. This is why you should also have this system within your office as it will significantly enhance your professional image.